FAQ's

We have been established since 1987 in Glen Waverley, Victoria. We have been in our new premises at 629 High St.Rd, Mt Waverley for almost 11 years, after being located in the Waverley for over 35 years. During that time we have developed comprehensive expertise within the tennis, squash, badminton, racquetball, and table tennis industries.

Tension 24 is an Authorised Dealer of all the brands we sell.

We do not import or buy our racquets or strings from any source other than our long-established suppliers here in Australia.

All products come with a minimum 12 month manufacturers’ warranty. If you have any warranty issues, simply contact us and we will handle your concerns.

Provided the damage to your product is within the manufacturers terms and conditions, Tension 24 will arrange your product to be replaced or repaired.

To organise a replacement, you must send the product back to us at your cost. We will have it assessed by the manufacturer and send you a replacement, if it meets the manufacturers’ terms and conditions. If a racquet is replaced under warranty, it will be with a factory string or as a frame, unstrung. Alternatively, we can string it for you at our standard string cost. 

If you purchase a new product while your warranty is being assessed, we will refund your original purchase price if your claim is approved.

We offer you a 14 day return, exchange or refund, provided your product has not been used. All products must be returned at your cost in the original manufacturers packaging as you received it from us.

After 14 days, Tension 24 will provide you with an exchange or a store credit to the value of your purchase.

Shipping charges, transaction fees for exchanges and\or credits will be at your cost.

Tension 24 uses Australia Post Parcel Post to deliver your order in the Mellbourne metropolitan areas, regional, country and interstate areas.

Postage is calculated automatically on our website.

Please note that Parcel Post to WA and NT can take between 5-10 working days.  If you wish to express post your order, please contact us and we will let you know the additional cost for a more speedy delivery to these remote areas.

For overseas purchases, you need to contact us by email for postage costs. 

Our secure online payment facilities offer the following options:

• Credit card (Visa, Mastercard and AMEX)
• Paypal
• Direct deposit into our account
• email or phone request for credit card details
• Please note for all overseas transactions, we only accept a direct deposit into our account

This is another payment option if you don't want to use a credit card. Direct Deposit cannot be fascilitated through the website. You must tranfer funds from your bank to our bank account as detailed below.

When you order stock from us, an automatic email will be sent confirming your order. If the item is not in stock, we will contact you straightaway and let you know when it is available, and confirm you wish to proceed with your order.